We hope that you love your So Alpha purchase, but if you change your mind on an item, you have 30 days to return it to us. To be eligible for a refund, the item must be unused, and in its original, unopened packaging (in the same condition that it was when you received it). Any item that has been used and is not in the original, unopened packaging cannot be returned for a refund.
Please visit http://returns.soalpha.com to start a return.
You’re responsible for paying the return postage costs.
When we receive your item we’ll inspect it (checking that it is unused as outlined above), and then send you an email confirming the refund.
Any item that is returned to us that is not unused and in unopened packaging will not be refunded, and will be returned to you at your shipping expense.
If you have received a defective item, send us an email at firstname.lastname@example.org and we will be happy to help.